Global cosmetics consumption has been growing steadily for years. Global cosmetics consumption has been growing steadily for years. From hygiene-related products to perfumes, the market is characterized by increasingly complex regulations, production standards, segments and sales channels. There are many challenges for companies in the industry, for both brands and retailers: digitization, internationalization and sustainability are amongst the main ones to be addressed in order to grow and compete in global markets.
- Customer Experience Optimization (VoC, Service & Product Design, Customer Journey Design, …)
- Marketing & Sales (Omnichannel and Retail Management, Digital sales, Category management, …)
- Strategy & Operations (Business plan, make or buy assessments, organizational and logistics process review, …)
- Definition of strategies, tools and processes for sustainable development and stakeholder engagement