Since deregulation, the utility market has been in a state of continuous change. Electricity and gas sales companies have proliferated, as have mergers and acquisitions between large and small operators. Industry regulations change very rapidly, requiring operators to adapt processes, systems and structures ever more rapidly. In particular, incumbents have been losing customers and are developing win back and retention techniques comparable to those of Tlc.
- Designing flexible and dynamic offers and services for their end customers in response to the demands of an increasingly complex and competitive marketplace
- Supporting Sales Departments and Information Systems Departments in business process and system redesign projects
- Structuring sales channels and implementing sales policies and corporate communications to accelerate growth and customer loyalty
- Development of new products and new value-added services to get ahead of the competition